FAQs
Take a moment to read through our most frequently asked questions
Account and Login
To create an account or log in:
- Website: Click the “Sign in” button on the top right corner or follow this link. Enter your email address and click “Continue.” Alternatively, use your Facebook credentials by selecting “Continue with Facebook.”
- App: Download the UKC Worldwide app (available on iOS and Android). Enter your email and tap “Continue.”
Ride Options
UKC Worldwide offers various ride options:
- One-way rides: Ideal for straightforward A-to-B transfers. Add an extra stop if needed.
- By-the-hour bookings: Best for flexible schedules, events, or city tours, allowing multiple stops within a set duration.
- City-to-city transfers: A private and convenient alternative to flights or trains, with fixed pricing for certain routes.
Yes, city-to-city rides are available across all vehicle classes. Check local travel regulations and book online for our fixed-rate city pair routes.
Capacity varies by vehicle type:
- Economy Saloon: 3 passengers
- EconomyXL: 7 passengers
- Business Class: 3 passengers
- Business Vans: Up to 6,7,8 passengers
- First Class: 3 passengers
- First SUV: 3 passengers
- First XXL Sprinter: 6-8 passengers
Waiting times depend on your pickup location:
- Street address: 15 minutes complimentary waiting time, up to 60 minutes in total.
- Airports: 45 mins complimentary waiting time post-landing.
- Private FBO: 30 mins complimentary waiting time post-landing.
- Train stations: 30 minutes waiting time for train arrivals.
Our fleet includes:
- Business Class: Mercedes E-Class, BMW 5 Series, or similar
- First Class: Mercedes S-Class, Audi A8, or similar
- Business Vans: Mercedes V-Class, Cadillac Escalade, or similar
Special vehicles, including electric and Sprinter options, are available in select cities. - Minibuses and Coaches: Various different options.
Chauffeurs are fully licensed, insured, and complete rigorous in-house training to ensure high standards of safety, reliability, and professionalism.
Rides can be scheduled months in advance or as little as 60 minutes before pickup. Cancellations are free up to 90 mins prior to pickup.
Rides can be scheduled months in advance or as little as 60 minutes before pickup. Cancellations are free up to 90 mins prior to pickup.
Requesting a Quote
Use our website or app:
- Select “One-way” or “By-the-hour.”
- Enter pickup and drop-off details or duration.
- View pricing for available options in your city.
Yes, book separate daily 24-hour slots for multi-day reservations.
Each vehicle must be booked individually. Contact reservations@ukcworldwide.com for assistance with events needing 10+ cars.
For larger groups, book additional vehicles or choose spacious options like Business Vans.
Booking Your Ride
Book via:
- Website: ukcworldwide.com
- App: Available on iOS and Android
- Business account: Access additional booking options.
A confirmation email is sent immediately after your booking is completed.
Edit or cancel your booking through the website or app. Changes must be made at least 90 minutes prior to pickup.
The chauffeur will wait at the arrivals area with a sign displaying your name. Details will be included in your confirmation email.
Hourly rides include a set mileage allowance 10 miles/hour in City and 20 outside city. Additional miles will incur extra charges.
Use this field to add important notes, such as requesting child seats, assistive devices, or specific instructions. Include dimensions for large items like wheelchairs to ensure proper accommodations.
The reference code allows you to add internal notes (e.g., cost centres) for easier invoice tracking. This field can be mandatory for business accounts.
We accommodate mobility aids, service animals, and other assistance requirements. Mention these needs in your booking, including device dimensions where necessary.
Specify the type and size of your assistive device in the “Special requests” field. Foldable wheelchairs usually fit in standard vehicles.
Consider customs, baggage claims, and travel delays. For international flights, schedule pickup at least one hour after landing.
Chauffeurs meet at designated station exits. Contact them directly to arrange alternative meeting points if needed.
Booking and Ride Essentials
Chauffeur details, including contact information and vehicle specifications, will be provided upon allocation or at least one hour before the scheduled pickup.
Verify address details, including Post/ZIP codes, and ensure accuracy. Contact Customer Care if issues persist.
Reach us via:
- Live chat: Available on our website and app
- Whatsapp: +44 203 4097777
- Phone: +44 203 409 7777
- Email: cs@ukcworldwide.com
Chauffeurs speak English and the local language of their operating region.
Consumption of food is discouraged to maintain cleanliness. Alcoholic beverages require prior approval.
Additional charges will apply for the return trip to the original city.
Wi-Fi is available in select vehicles. Request it in the “Special requests” field but note availability cannot be guaranteed.
Smoking is strictly prohibited in all UKC Worldwide vehicles to ensure cleanliness.
View luggage capacity during booking. Ensure that your luggage matches the vehicle’s listed limits. Follow luggage guidelines.
Yes, include details in “Special requests.” Service animals are always allowed.
Yes, electric vehicles are part of our fleet, with expansion plans ongoing.
No, all minors must be accompanied by an adult.
Details are sent 1 hour before pickup via email and SMS.
Yes, include the child’s age and weight in “Special requests” to arrange a complimentary child seat. Subject to availability.
Airlines recommend 2 hours for domestic and 3 hours for international flights. Adjust based on check-in status, baggage, and airport size.
My UKC Worldwide Account
Business accounts allow easy toggling between personal and business rides for privacy and convenience.
Sign up online or email newclients@ukcworldwide.com to upgrade an existing account.
Yes, contact accounts@ukcworldwide.com to set up monthly billing for business accounts.
Invoices are emailed within 24 hours of ride completion and are downloadable via your account.
You can include your VAT ID by updating your profile under the “Contact Information” section. For PO references, enter the details in the “Reference code” field while booking.
Invoices are issued in GBP.
No, completed rides paid by credit card cannot be transferred to a monthly invoice. To change the payment method for an upcoming ride, cancel the existing booking and rebook using your preferred payment method.
Currently, monthly invoices must be settled via bank transfer to UKC Worldwide’s designated bank account. Ensure you include the invoice number in the payment reference for accurate processing.
The cost is influenced by the distance or duration of your trip, the pickup time, and the inclusion of any additional services like airport Meet & Greet.
No, your complimentary waiting time begins at the scheduled pickup time, regardless of the chauffeur’s early arrival.
If logged in on the website, navigate to your profile settings and update your password. If you are not logged in, select “Lost password” on the login page, and you’ll receive an email with instructions to reset it.
No, for security reasons, users must add their own payment information. It is not possible to add payment methods on behalf of another individual.
Register for a business account via our website. If you already have a regular account with your business email, contact us at newclients@ukcworldwide.com to upgrade it to a business account.
Administrators can add new users through the “Manage Account” section on the website. If you don’t have admin permissions, reach out to your account administrator.
No, profile updates can only be made by the individual user. If changes are needed, request that the user update their profile or contact an Account Manager for assistance.
Yes, select the “Book for someone else” option during the booking process. Provide the guest’s name, email, and phone number. After booking, the guest will receive an email with ride details and a unique link to claim the ride.
Chauffeur Hailing
UKC Worldwide offers a chauffeur-hailing option in select cities, providing faster pick-ups with the same high-quality service.
Chauffeur hailing is available in London, with plans to expand to other major cities.
Chauffeur-hailing rides are available 24/7, including weekends and bank holidays. Waiting times may vary depending on the time of day.
The app will display the estimated arrival time for your chauffeur after entering your pickup address.
Currently, only Economy, EconomyXL, Business, BusinesXL and First Class Saloon vehicles are available for chauffeur-hailing rides.
Use the UKC Worldwide app to request or cancel a chauffeur-hailing ride.
Your chauffeur-hailing ride includes five minutes of complimentary waiting time.
Set a custom pickup location by adding the airport and adjust to arrivals.
Chauffeur-hailing rides are limited to a single pickup and drop-off location. Discuss additional stops directly with your chauffeur.
Contact +442034097777 or reservations@ukcworldwide.com
No, you can cancel your booking via the app without incurring any charges.
This could be due to service unavailability or limited availability in your area.
No, “Meet & Greet” is not included in chauffeur-hailing rides. Pre-book your ride for this service.
Pre-book your ride to request a car seat or booster, subject availability.
Special requests are only available for pre-booked rides.
Provide feedback in the app after your ride.
You can cancel a chauffeur-hailing ride free of charge if the chauffeur has not arrived at the pickup location.
Chauffeur-hailing rides can be paid for using credit cards, or Apple Pay.
Managing Bookings
Yes, you can monitor your chauffeur’s location through the UKC Worldwide app.
You can cancel your ride without any charges up to 90 mins before the scheduled pickup time.
Use the website or app to edit or cancel your booking. Changes must be made at least 90 minutes prior to pick up.
Common reasons include pickup time being within 90 minutes, deleted payment methods, or technical issues.
Include the details in the “Special Requests” or “Notes for the Chauffeur” field when making your booking.
Update the pickup or drop-off locations through the app or online platform, as long as changes are made at least 90 minutes before the scheduled pickup time.
Update your booking through the app, the online platform, or by contacting Customer Care.
No, you will need to cancel your existing booking and create a new one with the correct details.
Enter the relevant details in the “Special Requests” or “Notes for the Chauffeur” field during the booking process.
Contact our Customer Care Team via chat or email at complaints@ukcworldwide.com.
Provide the details of your ride and the lost item by calling us, using the online chat, or emailing lost@ukcworldwide.com.
Provide feedback on both your chauffeur and the vehicle after your ride via the website or app.
Payments and Billing
UKC Worldwide accepts Visa, Maestro, Mastercard, American Express, PayPal, and Apple Pay.
No, tipping is not required as it is already included in our rates.
You can only book a ride if it takes place more than one month before your credit card expires.
The prices shown are per vehicle and include all taxes and fees.
The price is influenced by the distance and duration of the ride, pickup time, and additional services.
No, you will not incur any additional charges if your chauffeur arrives early.
Some banks or card providers may apply additional transaction fees for currency conversion.
Payment Problems
This could be due to an unsupported or expired credit card.
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