Airport

[vc_accordion][vc_accordion_tab title="How will we meet the chauffeur at the airport?"]

After your clear customs look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can't find us, please call +44 203 409 7777 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find your chauffeur.

[/vc_accordion_tab][vc_accordion_tab title="How will we meet the chauffeur at the airport?"]

After your clear customs look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can't find us, please call +44 203 409 7777 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find your chauffeur.

[/vc_accordion_tab][vc_accordion_tab title="If my flight arrives early, will my chauffeur be there?"]

Yes, we monitor all flights so we will do our best to arrive early

[/vc_accordion_tab][vc_accordion_tab title="What can I do if my flight it seriously delayed and I do not have new flight details?"]

Just email or call us and keep in touch until we have the new details.

[/vc_accordion_tab][vc_accordion_tab title="How long does it take to get from Heathrow Airport or Gatwick Airport into Central London?"]

Heathrow to Central London takes 60 minutes and Gatwick to Central London 80 minutes, depending on the time of day and traffic conditions.

[/vc_accordion_tab][vc_accordion_tab title="What happens if my flight details change?"]

Please call or email us and we will update your booking with the new details.

[/vc_accordion_tab][vc_accordion_tab title="Do fares include parking and tolls?"]

Parking and tolls are not included, they will be added to your final invoice but are kept to a minimum.

[/vc_accordion_tab][vc_accordion_tab title="How long before my flight should I arrive at the terminal?"]

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.

[/vc_accordion_tab][vc_accordion_tab title="What happens if my flight is delayed?"]

We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc., waiting time is charged at an hourly rate, depending on which type of vehicle.

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Chauffeur and Driver

[vc_accordion][vc_accordion_tab title="Will the chauffeur drive in excess of any speed limits?"]

Absolutely not! None of our chauffeurs will ever speed.

[/vc_accordion_tab][vc_accordion_tab title="Will the chauffeur drive gently and considerately?"]

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

[/vc_accordion_tab][vc_accordion_tab title="Will my chauffeur respect my privacy and confidentiality?"]

Absolutely. All of our chauffeurs have signed confidentiality agreements (non-disclosure agreements) with UK Chauffeurforce. What is said in the car, stays in the car.

[/vc_accordion_tab][vc_accordion_tab title="Will my chauffeur chat to passenger(s)?"]

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

[/vc_accordion_tab][vc_accordion_tab title="Will my chauffeur use a mobile phone whilst driving?"]

Absolutely not! This is against the law.

[/vc_accordion_tab][vc_accordion_tab title="Will my chauffeur open doors for the passengers?"]

Absolutely. Not only is this more courteous, it is safer for the passengers too.

[/vc_accordion_tab][vc_accordion_tab title="Will my chauffeur carry my luggage?"]

Yes, your chauffeur will always offer to help carry your bags and luggage

[/vc_accordion_tab][vc_accordion_tab title="Will my chauffeur be smart and wear a suit and tie?"]

Absolutely! They always wear 2-piece suit, shirt and tie.

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General & Booking Questions

[vc_accordion][vc_accordion_tab title="Can I order a car to take me to a restaurant and a separate order to take me back so I am not paying for the driver in-between?"]

Yes

[/vc_accordion_tab][vc_accordion_tab title="Can I be notified when my car arrives?"]

Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a door bell. Please specify your requirements upon booking

[/vc_accordion_tab][vc_accordion_tab title="How do I book?"]

Telephone: + 44 203 409 7777 or Book online securely via our Book now button on our website.

[/vc_accordion_tab][vc_accordion_tab title="How far in advance do I need to book?"]

We have taken bookings an hour before the journey but we do suggest that you make your booking as soon as you have made your travel plans in case we have a busy period

[/vc_accordion_tab][vc_accordion_tab title="Can I set up an account/pay by invoice?"]

Yes, we are able to set up a business account or personal for you. You may be invoiced per trip or per month, please contact the office by email accounts@ukchauffeurforce.com for more details.

[/vc_accordion_tab][vc_accordion_tab title="Do young children count as passengers?"]

Yes

[/vc_accordion_tab][vc_accordion_tab title="When do I pay for my booking?"]

We will require 25% deposit to secure your booking and the remainder is taken 7 days before your journey. If your journey is at short notice, we will take all payments before travel.

[/vc_accordion_tab][vc_accordion_tab title="I'm bringing a baby, do you provide baby/child seats?"]

Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law. And of course, no extra charge.

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Pricing and Tariff

[vc_accordion][vc_accordion_tab title="Will my vehicle be clean?"]

All vehicles are washed daily and are regularly valeted

[/vc_accordion_tab][vc_accordion_tab title="Will my vehicle be safe?"]

Safety is always our top priority. All of our vehicles have 6 monthly MOT's. They are also serviced regularly as specified by the manufacturers requirements for that particular car. It is also the chauffeur’s responsibility to check the oil, coolants and tyre pressures on a daily basis.

[/vc_accordion_tab][vc_accordion_tab title="Will the vehicle have umbrellas available?"]

Yes off course.

[/vc_accordion_tab][vc_accordion_tab title="Do you have a price list?"]

You can email accounts@ukchauffeurforce.com for a quote or visit our website to get a quote by pressing the Get a Quote button

[/vc_accordion_tab][vc_accordion_tab title="Will I be charged extra for entering the congestion charge zone?"]

No, all our vehicles are PCO registered so there is no extra charge.

[/vc_accordion_tab][vc_accordion_tab title="Do you offer discount if I book regularly or have numerous cars that I require?"]

Yes, we do provide discounts. Please speak to our team about this.

[/vc_accordion_tab][vc_accordion_tab title="Do your prices inclusive of VAT?"]

NO. VAT is chargeable at 20%

[/vc_accordion_tab][vc_accordion_tab title="Is there a special charge for bank holidays or Christmas?"]

We only charge extra from 24th December until 2nd January.

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Vehicle

[vc_accordion][vc_accordion_tab title="Can I charge my phone in the vehicle?"]

All vehicles have Car-chargers for Blackberries, iPhones and some other mobile phones are available in car.

[/vc_accordion_tab][vc_accordion_tab title="Will bottled water be available in the vehicle?"]

Yes off course water and mints are provided complimentary without a doubt.

[/vc_accordion_tab][vc_accordion_tab title="How old are your vehicles?"]

Apart from our vintage vehicles, our cars are usually less than 3 years old.

[/vc_accordion_tab][vc_accordion_tab title="I hate to smell smoke in a car, is the car non smoking?"]

Yes! We will however cheerfully stop for smoke breaks as requested.

[/vc_accordion_tab][vc_accordion_tab title="Can I eat and drink in the vehicle?"]

Yes! We will however cheerfully stop for smoke breaks as requested.

[/vc_accordion_tab][vc_accordion_tab title="Can I eat and drink in the vehicle?"]

Complimentary Water is provided in all of our vehicles but unfortunately we do not permit eating.

[/vc_accordion_tab][vc_accordion_tab title="Can I choose a certain colour of vehicle?"]

Yes, most of our cars are black or silver but we do have a few other colours to choose from

[/vc_accordion_tab][vc_accordion_tab title="Do your cars have on-board entertainment?"]

All cars have radio, USB, Bluetooth and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD. If this is one of your requirements, please specify when booking the vehicle.

[/vc_accordion_tab][vc_accordion_tab title="Do all cars have WIFI?"]

Yes all cars have WIFI which is used by the Chauffeurs personal hotspot which you can request and the driver will be happy to help.

[/vc_accordion_tab][vc_accordion_tab title="How much luggage will fit in the back?"]

You can visit our website under the cars section you can see how much vehicle type can accommodate.

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Wedding

[vc_accordion][vc_accordion_tab title="Can you provide a car for the Bride and Groom after the wedding reception to their wedding night accommodation?"]

Yes, we can offer this at additional cost. You may wish to book a different car for this journey to save money.

[/vc_accordion_tab][vc_accordion_tab title="Are wedding cars limited in the amount of trips they make for the wedding party?"]

Our wedding cars are booked on a time basis and are available to you throughout the duration of your wedding and are available for photos or anything else we can help you with during that time, including multiple journeys for other wedding guests. Should additional time be required this is normally no problem and you will be charged an hourly rate. We advise that a full itinerary is provided so that you are not misguided.

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